The Problem

As a multi-domain product catering to diverse industries such as healthcare, logistics, and public services, Frontier delivery teams often build bespoke interfaces tailored to each client’s specific needs. While this ensures functionality, it also introduces several critical issues:

• Inconsistent User Experiences
• Increased Time-to-Market
• High Engineering Effort

Mission

Create a generalisable decision management experience (DMX) by designing.

What Does Success Look Like?

• Validated Core UX Concepts: Design and validate UX concepts applicable for multiple use cases.
• Production-Ready Prototype: Delivering a prototype tested alongside a real customer.

Impact

Frontier Used for Decision-Making for the First Time

Established the UX foundation that’s used by clients in pharma, professional services and transportation.

Product definition

DMX is a Decision Management Software designed for decision managers who need to leverage CT technology to make better decisions. With the DMX, decision managers can streamline their decision making process; monitoring their organisation, managing their plans and making new decision.

This flow represents the comprehensive user journey across all decision-making stages.

Overview of low fidelity wireframes (view original for high fidelity)